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Free Timber Windows quotation
Free Timber Windows quotation

Frequently Asked Questions

What is ‘engineered’ or ‘multi-layer’ timber?

timber windows double glazing section‘Multi-layered’ or ‘engineered’ timber is the key to the strength and long lasting properties of our windows and doors. It is created through a very old technique of layering wood sections with the grain of one section in the opposing direction to the grain of its neighbour.

When wood gets wet it warps in the direction of the grain, this layering therefore evens out any movement in the wood from moisture. This means that there is no warping or twisting and the wood remains rigid. This property of ‘engineered’ or ‘multi-layered’ timber is why it has been used to build wide span structures such as churches and bridges. The use of it in very moist areas i.e., next to rivers, pools or any other water is perfectly reliable due to its very predictable strength.

This use of the multi-layered timber was introduced into window and doors and ensures that the perfect fit with casement or sash and frame remains just as accurate as the day they are fitted. There is no warping or twisting to cause sticking or rubbing, the reason we use it throughout our range of doors and windows.

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Which door designs and styles are the most popular?

We have a large range of door styles and choosing between them can be difficult, here are a list of the most popular traditional or ‘conventional’, and modern or ‘contemporary’ doors we sell:

  • Frenchay
  • Dowr
  • Osberton
  • Staverton
  • Moreton
  • Chadlington

All different types of doors are listed in our timber doors section. Our traditional doors are covered in the conventional door section here, you will find images of the different styles and a description. These are a great choice if you have a period property and wish to restore it to its original features or if you wish to add an old style door to a new-build.

Our modern range of doors really are listed under the contemporary doors section and offer clean and fresh designs that add a very crisp take on the traditional wooden doors. You will find lots of images and information about them here.

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How much are timber windows?

Timber windows do require a larger outlay in the short term, up to three times the price of uPVC doors and windows. This cost is hard to calculate in real terms however, as they add real value to a home as well as making the property more attractive to buyers. Even though windows make up around 25% of the external faces of the house they cost around 5% of the total house value.

Timber windows are easily spotted as they are slimmer and more elegant than the uPVC alternatives. They last equally as long  and  retain their looks for longer, there really is no comparison. Modern uPVC windows and doors may bring the property into the 21st century with double glazing but they do not add value to your main asset in the way that real wood does, which is likely to be over and above their cost.

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Does Timber Windows have any awards?

We are pleased with our awards and achievements, they range from innovative use of technology to marketing skills and demonstrate our passion for our products and services.

 Just two years after our launch we received National Window Specialist of the year,

Finalist two years running in The Timber Trades Journal award for Excellence in Marketing.

Cranfield University Business Schools ‘Bright Sparcs’ Award for Best Use of Technology by a Business.

A Grand Designs ‘Loves’ award for our Contemporary Entrance Doors, awarded at The National Grand Designs show 2011.

Our attention to detail recognised at the 2012 Chelsea Flower Show with an ‘Outstanding Presentation’ award for our Kitchen Orangery

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What are the benefits to using Timber Windows over the local joiner?

The local joiner will produce some beautiful windows and doors and be able to fit them for you, however, they rarely glaze windows, nor finish them with paint or wood stain. This is a very important part of protecting the wood and goes towards guaranteeing the performance of the windows and doors.

Additionally they will not have access to many of our design and manufacture processes that really do raise the quality of our products ,  surpassing  those of  rival companies.

We have a network of local showrooms that extend nationwide; allowing you to inspect the quality and range of designs local to you. They have comprehensive displays of many  door and window  designs, architectural hardware and accessories, all beautifully presented with the high standard of manufacture and finish clearly visible.

It is  our  ‘one-stop’  service  and superb  attention to detail that puts us above the local joiner. With no other tradesmen required, we arrange and implement everything for you, our service is a complete package that makes choosing and installing new windows and/or doors convenient and easy for you.

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Will real wood windows and doors add value to my home?

Whilst uPVC double glazing can be a selling point in house details, this is mainly due to it being compared to a house with no double glazing at all. Double glazing is obviously a selling point in itself, however real wood double glazing offers  elegance and can restore a house to it’s former glory. Retaining the good looks for many years to come with minimal maintenance. This adds real value to your home as well as increasing the likelihood of a sale.

Naomi Cleaver of the Daily Telegraph writes:

“While uPVC windows might be cheaper upfront… if you live in anything other than a new building in a contemporary design those uPVC windows can cost you dear. Taste might be subjective, but it still has a price… a quick call around to agents up and down the country – from Peter Shaw in the Fulham office of Kinleigh Folkard & Hayward to Mark Rimell of Strutt & Parker, nationwide specialists in country properties – indicated this overwhelming view: the majority of buyers find uPVC windows a turn-off and typically when making an offer on a property with uPVC windows will reduce it by the several thousand pounds it will cost to replace all those “ghastly windows” with “nice timber ones”. 

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Do I need to instruct someone to install the windows for me?

No, you do not. We are a ‘one-stop’ shop, we take care of every aspect of the window or door replacement including production and installation. We have a trusted network of local  installers who are exceptional craftsmen with many year of working with timber doors and windows. They have also been trained to install our products specifically, guaranteeing the best possible service and quality of install.

A list of local installers is given on the showrooms page.

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Do the Timber Windows products come with any guarantees?

Guarantees for Timber Windows productsWooden windows have been used in Britain for centuries, many of which are still in great condition and fully working order. There is little doubt that real wood when taken care of can offer a long lasting life. With minimal maintenance our wooden windows and doors come with the following guarantees:

30 Years – Insect & Fungal infection*

10 Years – Sealed units

10 Years – Hardware

10 Years – Workmanship

8 Years – Paint finishes*

5 Years – Stain finishes*

*These guarantees do not apply to hand oiled oak options.

In addition most showrooms will offer a 10 Year warranty on workmanship.

Please download our Homeowners Aftercare Guide for further guarantee information along with recommended ways to care for our products.

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Do you supply untreated or unpainted windows and doors?

We do not. For the very simple reason that the key to the low maintenance and longevity of our products does rely heavily on the thorough and exact protection from paint or woodstain treatments.  The factory finish involves several applications of paint /woodstain:

Firstly the timber receives a preservative treatment, this is followed by a primer coat then two  coats of micro-porous paint. The beautifully finished timber is ultra smooth and very resistant to the weather and elements. This ensures that your  new windows and doors remain in top condition with a perfect fit for many years to come.

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How often do the new timber windows require redecoration?

The microporous paint should require re-painting after a minimum of 8 years and the wood stain around 5 years. A very minimal preparation is then required, a simple clean followed by a coat of paint. Just one. The re-decoration should take between 15 and 30 minutes per window. Many of our local installers offer a maintenance package that ensures that your windows are kept their best, hassle free – ask for more details.

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Are Timber Windows double glazed windows and doors a good environmental choice?

According to Greenpeace “As long as timber is sourced from properly managed forests…timber windows are by far the best environmental choice” (Greenpeace Briefing: Installing New Windows 1997).

We at Timber Windows believe that we have a responsibility to consider the environmental impact of our products and to find an approach that reduces that  negative effect on our planet.  Our most environmentally friendly windows are produced from European hardwood, this is a wood that is sustainably maintained and is great quality – it has been used for many years throughout Europe and in Britain and will continue to be used at no detrimental effect to the species or to the forests they are grown in.

However, the demand for exotic woods is having a negative effect on many Asian forests, with some species of tropical hardwoods being critically endangered.  The International Timber Organisation states that under 5% of the tropical forests of the world are managed for sustainability. Unfortunately tropical hardwoods are in great demand and the 5% of sustained forests does not go very far. This creates a demand that results in illegal sources of wood with the rare species being felled due to lack of law enforcement. Once a tree is processed it is nigh on impossible to determine the species and whether it is endangered or not.

Britain alone is guilty of importing illegal timber that amounts to an area of forest about 3 times the size of Luxembourg each year albeit unwittingly.  We do feel strongly that this needs to change and is not an impossible task.

For this reason we have adopted  a ‘Chain of Custody’ procedure that allows a traceability of wood where a certificate is not available. This should go towards important changes over time, eliminating supplies of unmanaged wood. This is not a change that will happen quickly but the progress is steady  and in the right direction.

Unfortunately this means that we are not presently able to guarantee our tropical hardwood comes from sustainable forests, indeed, if any supplier claims that their tropical hardwood is from a sustainable source then you should request to see the certificate of sustainability.

We offer a superb alternative to tropical hardwoods, from sustainable forests much closer to home. The European Redwood is a great wood with excellent properties, it is strong, durable and knot free. This is a timber that has been used in Britain for centuries in many applications and is a perfectly viable alternative to endangered species – it is for this reason that we recommend it as an environmentally friendly option in manufacturing our timber doors and windows.

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How long does it take for new doors and windows to be delivered?

The lead time is 6 to 8 weeks but is dependent on the current volume of orders. This lead time is the estimate given for the time taken from survey to installation.

You will get a more accurate estimate of lead time from your installer when you receive the written quotation.

It is part of our complete and thorough manufacture and treatment of the timber windows and doors that  just need time. These are products of very high quality and some things just cannot be rushed. This methodical and exact procedure does mean, regrettably, that we are unable to fulfil any requests to hurry orders along.

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What payment terms are offered?

Under normal circumstances, 50% of the cost is payable as a deposit when the order is placed, 40% is payable after manufacturing is completed with the remainder due upon the day of installation.

The terms of payment are printed on the written quotation, so you can easily check when the payments are due and it is here that any variation to the terms will be specified.

The deposit that you pay is insured and is protected under a guarantee scheme called Timber Assured. Please follow this link to find out more and ask your local showroom for any further information.

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Is it possible to view the Timber Windows range?

Please visit the showroom page to find the distributor closest to you. We have samples of double glazing units, timber, paint finishes, different style doors and windows including conventional front doors, contemporary front doors, casement doors, casement windows and of course, wooden sash windows. Click here to find your nearest showroom.

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